Last updated: September 6, 2026
Before requesting a return
Contact support with the order number, product name and reason for the request. Do not send an item to an unconfirmed address. Return eligibility can depend on the reason for return, product condition, timing and applicable consumer law.
Incorrect, damaged or defective items
If you receive an incorrect item or believe an item arrived damaged or defective, report the issue promptly. Photos or other reasonable information may be requested to understand the condition and identify the product. Keep the packaging and included accessories while the request is reviewed.
Condition of returned products
Unless the return concerns a fault that prevents normal handling, products should be kept in reasonable condition with supplied accessories, manuals and packaging where available. Missing parts or avoidable damage can affect the assessment of a return where permitted by law.
Compatibility and change-of-mind requests
Before ordering electronics, check connector types, supported standards, device requirements and product dimensions where relevant. Change-of-mind eligibility may differ from returns involving an incorrect, damaged or defective product and is subject to the terms communicated for the order and applicable law.
Return review
After a returned product is received, it may be inspected to confirm the item and condition. We will communicate the outcome using the contact details associated with the order.
Refund processing
Approved refunds are normally sent through the available original payment route where practical. Banks and payment providers can require additional time to display a completed refund. A refund processing confirmation does not control the receiving bank's posting time.
Non-returnable situations
A request may be declined where permitted by law if the item is outside the applicable return conditions, has been materially altered or damaged after delivery, is missing essential components, or the request otherwise does not qualify. Statutory consumer rights remain unaffected.
Contact
Start a return request through the Contact page or email support@claristrade.com. Include your order number so the request can be located.