Last updated: September 6, 2026
Order processing
Orders are reviewed for product availability, complete delivery information and payment status where applicable. Processing time is separate from carrier transit time. Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
Delivery addresses
Customers should provide a complete and accurate delivery address, including postcode and a reachable phone number when requested. Contact support promptly if an address is incorrect. Changes may not be possible after dispatch.
Delivery estimates
Any delivery window shown by the website or communicated by support is an estimate rather than a guaranteed arrival date unless explicitly stated otherwise. Destination, carrier capacity, weather, local restrictions and other operational events can affect delivery.
Shipping charges
Applicable shipping charges, if any, should be shown during checkout before the order is submitted. Promotional free-shipping offers may depend on order value, destination, product type or other stated conditions.
Tracking and dispatch
When tracking information is available, it may be provided after dispatch. Tracking scans can take time to update after a parcel is handed to a delivery service.
Delayed or missing delivery
If tracking has not updated for an unusual period or an order is materially overdue, contact support with the order number. We may need time to check the shipment status with the relevant delivery service.
Damaged parcels
If a parcel arrives visibly damaged, document the condition as soon as reasonably possible and contact support. Keep the product, accessories and packaging while the issue is reviewed.
Contact
For delivery questions, use the Contact page or email support@claristrade.com with your order number.